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Maclean, NSW

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Tech help

What is going wrong?

Choose the closest issue for safe first checks. Stop and ask staff if the device is hot, swollen, smoking, wet or badly damaged.

Device running slowlyPhone or tablet is freezing, lagging or slow to respond.View safe checks →Battery or charging problemPoor battery life, charging trouble or unexpected shutdowns.View safe checks →App keeps closingAn app closes unexpectedly or will not open.View safe checks →Wi-Fi or mobile connectionThe device cannot connect or keeps losing its connection.View safe checks →Storage is fullThe device reports low space or cannot save new items.View safe checks →Screen or touch problemThe display flickers, stays blank or does not respond to touch.View safe checks →Email setupAn account will not connect, send or receive messages.View safe checks →Move data to a new deviceTransfer photos, contacts or apps safely.View safe checks →Security concernSuspicious pop-ups, apps, account prompts or security warnings.View safe checks →Something elseThe issue is not listed here.View safe checks →

Need someone to take over?

Send a staff alert. If it cannot be delivered, the screen will direct you to the counter.

Privacy: Details entered on this kiosk are cleared after inactivity. You can return to the main menu at any time.

Maclean, NSW