Safe first checks
Wi-Fi or mobile connection
The device cannot connect or keeps losing its connection.
Guide progress
0 of 4 checks marked complete
Prefer staff help?
You do not need to finish these checks before asking the team to take over.
Safe first checks
The device cannot connect or keeps losing its connection.
0 of 4 checks marked complete
You do not need to finish these checks before asking the team to take over.